Delete your account

You can delete your Helios account here, or from the app under Account, Delete account.

Enter the email address or phone number you sign in with. We will send a 6-digit code to confirm it is you, the same way signing in does.

Email address or phone number

Send code

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What deleting removes

• Your name, email address and phone number.
• Your saved cards, detached at our payment provider. We never stored card numbers.
• Your sign-in. You will be signed out on every device.

What is kept, and why

• Records of charging sessions and payments, with nothing identifying you attached to them. We are required to keep financial records, and they describe the operation of equipment we are responsible for.
• Anything the law requires us to retain, for the period it requires.

Prepaid energy

Deleting does not refund an unused prepaid balance. If you hold one, email privacy@helioscharging.com before deleting and we will settle it.

If you would rather not do this yourself

Email privacy@helioscharging.com from the address or phone number on the account and we will action it.